Patient Support Executive

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading staffing firm in Metro Manila is seeking a detail-oriented Customer Service Representative. You will provide exceptional service through effective communication and problem-solving skills. Responsibilities include resolving customer inquiries and improving service processes. Fresh graduates are welcome, and you must be willing to work on-site in BGC Taguig, including shifting schedules.

Qualifications

• Must be resourceful and able to solve problems while ensuring compliance with processes.
• Amenable to work fully on-site in BGC Taguig.
• Able to work on shifting schedules and graveyard shifts.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints focusing on first-call resolution.
• Provide product and service information to assist customers.

Skills

Conversant in spoken and written English

Problem-solving skills

Ability to collaborate

Customer profiling

Education

Fresh college graduates (with or without BPO experience)

Job description

We are seeking a detail-oriented and proactive Customer Service Representative to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• Fresh college graduates with or without BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in BGC Taguig
• Amenable to work on shifting schedule and graveyard shift
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback