Customer Service Executive

Euroasia Executive Search Inc; Metro Manila; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

Euroasia Executive Search Inc is seeking a Customer Service Executive to manage inquiries and coordinate international freight shipments. The role covers monitoring shipment status and ensuring timely communication among clients, shipping lines, freight forwarders, and internal teams.

The candidate should hold a Bachelor’s degree in Business Administration or related field, with experience in freight forwarding or international logistics, and strong communication and coordination skills.

Qualifikationen

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field.
• Experience in customer service within freight forwarding, international logistics, shipping, or cargo operations.
• Knowledge of international sea and air freight, import/export procedures, and shipping documentation.

Aufgaben

• Handle customer inquiries regarding international sea freight, air freight, cargo shipments, and logistics services.
• Coordinate with international clients, shipping lines, airlines, freight forwarders, and internal operations teams.
• Monitor shipment status and provide timely updates on bookings, departures, arrivals, and deliveries.
• Prepare, review, and coordinate shipping documents, quotations, and other required shipment information.
• Assist customers with import/export requirements, schedules, freight charges, and documentation concerns.
• Resolve shipment delays and service-related issues promptly.
• Maintain accurate customer records and shipment details.

Kenntnisse

Customer service

Communication

Coordination

Problem solving

MS Office

Ausbildung

Bachelor’s degree in Business Administration / Logistics

Tools

Shipment tracking systems

Microsoft Office

Jobbeschreibung

Job Summary

The Customer Service Executive is responsible for managing customer inquiries, coordinating international sea and air freight shipments, monitoring shipment status, and ensuring timely communication between clients, shipping lines, freight forwarders, and internal operations teams.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• With experience in customer service within freight forwarding, international logistics, shipping, or cargo operations.
• Knowledge of international sea freight, air freight, import and export procedures, and shipping documentation.
• Experience coordinating with international clients, shipping lines, airlines, customs brokers, and freight forwarding partners is an advantage.
• Strong communication, customer service, problem-solving, and coordination skills.
• Proficient in Microsoft Office applications and shipment tracking systems.
• Detail-oriented, organized, and capable of handling multiple shipments and customer requests.
• Able to work under pressure and meet customer service deadlines.

Job Description

• Handle customer inquiries regarding international sea freight, air freight, cargo shipments, and logistics services.
• Coordinate with international clients, shipping lines, airlines, freight forwarders, and internal operations teams.
• Monitor shipment status and provide timely updates on booking confirmations, cargo departures, arrivals, and deliveries.
• Prepare, review, and coordinate shipping documents, quotations, and other required shipment information.
• Assist customers with import and export requirements, shipment schedules, freight charges, and documentation concerns.
• Resolve shipment delays, cargo discrepancies, complaints, and other service-related issues promptly.
• Maintain accurate customer records, shipment details, and service documentation.
• Ensure customer requirements are communicated clearly to the operations and documentation teams.
• Build and maintain strong relationships with international and local clients.
• Provide regular shipment updates and ensure a high level of customer satisfaction.