Import and Export - Customer Service Representative

Sendiva Logistics Corporation; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Sendiva Logistics Corporation is seeking an International Customer Service Representative to manage inquiries, track shipments, and resolve logistics issues for our global customers. You will oversee end-to-end international shipments and provide timely, accurate solutions to ensure smooth delivery.

Ideal candidates have a Bachelor’s degree in Logistics or related field and 2+ years of logistics customer service experience, with strong communication and problem-solving skills to handle complex

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, International Business, or a related field is preferred.
• 2+ years of experience in customer service, ideally within logistics, transportation, or supply chain management.
• Familiarity with international shipping regulations, customs procedures, and global logistics systems is highly desirable.
• Knowledge of shipment tracking platforms, customs management tools, and international freight processes.
• Excellent communication skills with an emphasis on clear, professional correspondence.
• A customer-centric approach to handling complaints and providing resolutions in a timely and effective manner.
• Strong ability to troubleshoot and resolve logistical challenges, often under time pressure.

Responsibilities

• Oversee the end-to-end process of international shipments, including order processing, tracking, documentation, and delivery.
• Provide real-time updates to international customers on shipment status, delays, customs clearance, and any potential issues.
• Address inquiries from international customers regarding shipping, tracking, delivery, tariffs, customs procedures, and other logistics-related queries.
• Resolve issues such as delayed shipments, lost goods, or incorrect deliveries by working closely with the logistics and operations teams.
• Ensure that all customer concerns are handled promptly and efficiently, maintaining a high standard of customer service.
• Advise customers on required international shipping documents, customs regulations, and import/export procedures to ensure smooth delivery.
• Ensure compliance with international shipping laws and assist customers with any legal or regulatory questions regarding their shipments.

Skills

Customer service

Communication

Time management

Critical thinking

Troubleshooting

Customer-centric

Education

Bachelor’s degree in Logistics

Tools

Shipment tracking platforms

Customs management tools

Job description

Job description:

Bachelor’s degree in Logistics, Supply Chain Management, International Business, or a related field is preferred. We are looking for a dedicated and efficient International Customer Service Representative to join our Logistics team. As a CSR for our international logistics division, you will be the key point of contact for our global customers, ensuring smooth transportation, delivery, and supply chain operations. You will manage inquiries, track shipments, resolve logistics issues, and provide timely and accurate solutions to enhance the customer experience.

Key Responsibilities:

• Oversee the end-to-end process of international shipments, including order processing, tracking, documentation, and delivery.
• Provide real-time updates to international customers on shipment status, delays, customs clearance, and any potential issues.
• Address inquiries from international customers regarding shipping, tracking, delivery, tariffs, customs procedures, and other logistics-related queries.
• Resolve issues such as delayed shipments, lost goods, or incorrect deliveries by working closely with the logistics and operations teams.
• Ensure that all customer concerns are handled promptly and efficiently, maintaining a high standard of customer service.
• Advise customers on required international shipping documents, customs regulations, and import/export procedures to ensure smooth delivery.
• Ensure compliance with international shipping laws and assist customers with any legal or regulatory questions regarding their shipments.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, International Business, or a related field is preferred.
• 2+ years of experience in customer service, ideally within logistics, transportation, or supply chain management.
• Familiarity with international shipping regulations, customs procedures, and global logistics systems is highly desirable.
• Knowledge of shipment tracking platforms, customs management tools, and international freight processes.
• Excellent communication skills with an emphasis on clear, professional correspondence.
• A customer-centric approach to handling complaints and providing resolutions in a timely and effective manner.
• Strong ability to troubleshoot and resolve logistical challenges, often under time pressure.
• Ability to think critically and creatively to meet customer expectations and handle shipping disruptions.