Customer Service Consultant - Inbound Calls & Upsell

Sutherland Global; San Nicolas; On-site; PHP 279,000 - 390,600; Full time

Job summary

Sutherland Global in San Nicolas, Philippines is seeking a motivated Customer Service Consultant to join their team. In this role, you will be the main point of contact, delivering exceptional customer service through inbound calls, answering inquiries, and assisting with account maintenance.

The ideal candidate will have a high school diploma, excellent communication skills, and proficiency in Microsoft Office applications. Previous experience in customer service is preferred. Join us and build a fulfilling career!

Qualifications

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Experience with CRM applications preferred.

Responsibilities

• Answer inbound calls to provide exceptional customer service.
• Process payments and perform general account maintenance.
• Up-sell customers to new products or services.

Skills

Excellent verbal and written communication skills

Demonstrated ability to perform at a high level

Multi-tasking skills

Basic Microsoft Office experience

Education

High school diploma or GED

Tools

CRM applications

Job description

Sutherland Global in San Nicolas, Philippines is seeking a motivated Customer Service Consultant to join their team. In this role, you will be the main point of contact, delivering exceptional customer service through inbound calls, answering inquiries, and assisting with account maintenance.

The ideal candidate will have a high school diploma, excellent communication skills, and proficiency in Microsoft Office applications. Previous experience in customer service is preferred. Join us and build a fulfilling career!