Customer Service Champion - Call Center (Flexible Shifts)

iQor; Santa Rosa; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Zusammenfassung

iQor in Laguna, Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service to their customers via phone. The role involves handling high call volumes and resolving inquiries with accuracy and efficiency.

The position requires a high school diploma or equivalent, ability to work independently or as part of a team, and willingness to work various shifts including nights and weekends. Consistent attendance is essential.

Qualifikationen

• Experience in customer service in a call center or retail environment preferred.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexible to work any shift, including nights and weekends.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of inquiries and concerns.
• Educate customers about our clients' products and services.

Kenntnisse

Customer service

Teamwork

Attendance reliability

Independent worker

Adaptability

Communication skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor in Laguna, Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service to their customers via phone. The role involves handling high call volumes and resolving inquiries with accuracy and efficiency.

The position requires a high school diploma or equivalent, ability to work independently or as part of a team, and willingness to work various shifts including nights and weekends. Consistent attendance is essential.