Call Center Care Specialist (Flexible Shifts)

iQor (Philippines), Inc.; Dasmariñas; Sur place; PHP 167 000 - 257 000; Plein temps

Résumé du poste

iQor Philippines, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. Agents may handle a high volume of inbound or outbound calls and should create a positive experience for each caller.

Responsibilities include greeting customers, addressing inquiries, maintaining accurate information, and striving for first-call resolution with empathy and efficiency.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail) with empathy.
• Ability to work independently and in a team.
• Strong problem-solving and accuracy.
• Predictable, consistent attendance essential.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers professionally.
• Build lasting relationships with clients and customers based on trust.
• Aim to meet call center productivity and quality standards.

Connaissances

Customer service

Teamwork

Problem solving

Attendance

Formation

High school diploma

Description du poste

iQor Philippines, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. Agents may handle a high volume of inbound or outbound calls and should create a positive experience for each caller.

Responsibilities include greeting customers, addressing inquiries, maintaining accurate information, and striving for first-call resolution with empathy and efficiency.