Call Center Support Specialist — Flexible Shifts

iQor (branded as iQor CXBPO™); Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle high volumes of calls, listen to customers, and provide accurate and efficient responses, aiming for first call resolution and strong client relationships.

The role requires a high school diploma or equivalent, with the ability to work independently or in a team, and a flexible schedule including

Qualifications

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Maintain accuracy and meet production standards.
• Predictable and consistent attendance is essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and customers based on trust.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Deliver amazing customer service through timely resolution of inquiries.

Skills

Customer service experience

Teamwork ability

Accuracy and production standards

Attendance reliability

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle high volumes of calls, listen to customers, and provide accurate and efficient responses, aiming for first call resolution and strong client relationships.

The role requires a high school diploma or equivalent, with the ability to work independently or in a team, and a flexible schedule including