Customer Service Call Center Specialist

iQor; Iloilo; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor in Iloilo is seeking courteous, professional Customer Service Call Center Agents to represent our clients with outstanding service on every call. You will handle high volumes of inbound and outbound calls, listen to customers, resolve inquiries, and deliver accurate responses to ensure satisfaction.

We value individuals who can work independently or in a team, maintain accuracy, and show consistent attendance.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and especially weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Independent work

Team environment

Accuracy

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor in Iloilo is seeking courteous, professional Customer Service Call Center Agents to represent our clients with outstanding service on every call. You will handle high volumes of inbound and outbound calls, listen to customers, resolve inquiries, and deliver accurate responses to ensure satisfaction.

We value individuals who can work independently or in a team, maintain accuracy, and show consistent attendance.