Customer Service Call Center Agent | Growth Path

iQor; Iloilo; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor Philippines in Iloilo hires polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of calls and strive for first call resolution, accuracy, and timely responses.

The role emphasizes empathy, independence and teamwork, with shifts including nights and weekends. A high school diploma or equivalent is required, and attendance is essential to meet objectives.

Qualifications

• Must have empathy and compassionate communication.
• Able to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential to meet objectives.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Empathy

Teamwork

Production environment

Accuracy

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor Philippines in Iloilo hires polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of calls and strive for first call resolution, accuracy, and timely responses.

The role emphasizes empathy, independence and teamwork, with shifts including nights and weekends. A high school diploma or equivalent is required, and attendance is essential to meet objectives.