Call Center Customer Experience Specialist

iQor; Cagayan de Oro; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

iQor in the Philippines (Cagayan de Oro) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle inbound and outbound calls and strive for a positive caller experience while addressing inquiries accurately and efficiently.

You will join a team focused on meeting productivity and quality targets, maintain dependable attendance, and adapt to shift schedules, including nights and weekends.

Qualifications

• Empathy and compassion for customers in a transaction-based environment.
• Ability to work independently and in a team.
• Maintain accuracy and meet production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls with a proactive, energetic approach.
• Build trust with customers and colleagues through reliable service.
• Strive to meet or exceed call center metrics and quality standards.
• Aim for first-call resolution by effectively addressing customer needs.
• Follow instructions to resolve customer inquiries efficiently.
• Educate customers about client products and services as needed.

Connaissances

Empathy & compassion

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Formation

High school diploma or equivalent

Description du poste

iQor in the Philippines (Cagayan de Oro) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle inbound and outbound calls and strive for a positive caller experience while addressing inquiries accurately and efficiently.

You will join a team focused on meeting productivity and quality targets, maintain dependable attendance, and adapt to shift schedules, including nights and weekends.