Customer Service Call Center Pro — Growth & Top Pay

iQor (branded as iQor CXBPO™); Davao City; Sur place; PHP 279 000 - 391 000; Plein temps

Résumé du poste

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound/outbound calls, listen to customers, and provide accurate responses to meet their needs.

Qualifications include high school completion and experience in transaction-based customer service, with the ability to work independently or in a team, and a strong emphasis on attendance

Qualifications

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Connaissances

Customer service

Teamwork

Accuracy

Attendance

Shift flexibility

Formation

High school diploma

Description du poste

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound/outbound calls, listen to customers, and provide accurate responses to meet their needs.

Qualifications include high school completion and experience in transaction-based customer service, with the ability to work independently or in a team, and a strong emphasis on attendance