Customer Service Call Center Agent — Flexible Shifts

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 167,000 - 279,000; Full time

Job summary

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and aim to create a positive experience for every caller with energy and empathy.

Responsibilities include answering inbound calls, making outbound calls, building relationships, meeting productivity and quality standards, and striving for first-call resolution.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience in a call/

Independent and team work

Accuracy and production standards

Predictable attendance

Shift flexibility including nights and

Education

High school diploma or equivalent

Job description

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and aim to create a positive experience for every caller with energy and empathy.

Responsibilities include answering inbound calls, making outbound calls, building relationships, meeting productivity and quality standards, and striving for first-call resolution.