Customer Service Agent — Growth Path & Training

iQor; Davao City; Presencial; PHP 167.000 - 279.000; Jornada completa

Descripción de la vacante

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, aim for first-call resolution, and educate customers about products and services.

The role requires empathy, independence, teamwork, and consistent attendance, with shifts including nights and weekends. A high school diploma or equivalent is required.

Formación

• Experience in customer service in a transaction-based environment (call center or retail) is preferred.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexible to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Conocimientos

Customer service

Call center experience

Empathy

Teamwork

Attendance

Educación

High school diploma

G.E.D./Vocational

Descripción del empleo

iQor is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, aim for first-call resolution, and educate customers about products and services.

The role requires empathy, independence, teamwork, and consistent attendance, with shifts including nights and weekends. A high school diploma or equivalent is required.