Customer Service Agent - Growth Path AwardWinning Training

iQor; Santa Rosa; On-site; PHP 201,000 - 268,000; Full time

Job summary

iQor in the Philippines is looking for polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound or outbound calls and should strive to create a positive experience for each caller.

Responsibilities include greeting customers with energy, making outbound calls, building trust-based relationships, and meeting productivity and quality standards.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service in a call center or retail preferred.
• Ability to work independently and in a team.
• Attendance reliability essential.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Call center

Empathy

Team player

Education

High school diploma

Job description

iQor in the Philippines is looking for polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound or outbound calls and should strive to create a positive experience for each caller.

Responsibilities include greeting customers with energy, making outbound calls, building trust-based relationships, and meeting productivity and quality standards.