Call Center Agent

Lexie Staffing co.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading staffing recruitment firm is seeking a Customer Service Representative in Taguig, Philippines. The role involves providing exceptional support via calls, resolving inquiries and technical issues, and ensuring customer satisfaction. Candidates should be Senior High School graduates with at least 6 months of BPO experience and excellent communication skills.

Qualifications

• At least a Senior High School Graduate / High School Graduate.
• Minimum of 6 months BPO experience in a sales/telco/tech or customer service role.
• Good to Excellent communication skills.

Responsibilities

• Assist with inquiries and resolve technical issues.
• Provide efficient troubleshooting solutions for telecom services.
• Ensure customer satisfaction with professional communication.

Skills

Customer service

Technical troubleshooting

Sales skills

Good communication

Education

Senior High School Graduate

Job description

Overview

Customer Service Representative – (Telco / Troubleshooting / Sales)

Deliver exceptional customer support via calls by assisting with inquiries, resolving technical issues, and providing accurate and efficient troubleshooting solutions for telecom-related services. Ensure customer satisfaction by maintaining a professional, empathetic, and solution-oriented communication style.

Responsibilities

Deliver exceptional customer support via calls by assisting with inquiries, resolving technical issues, and providing accurate and efficient troubleshooting solutions for telecom-related services. Ensure customer satisfaction by maintaining a professional, empathetic, and solution-oriented communication style.

Qualifications

• At least a Senior High School Graduate / High School Graduate (Old Curriculum)
• Minimum of 6 months BPO experience in a sales/telco/tech or customer service role (preferably handling international accounts)
• Good to Excellent communication skills and typing speed