Customer Service Representative

Herb & Angel Motor Shop Corp.; Muntinlupa; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Competitive base salary with incentives

Paid training and career development opportunities

Health insurance

Supportive work environment

Job summary

A customer-focused telecommunications service provider in Metro Manila is seeking a Customer Service Representative to assist customers with telecommunication services. You will handle calls, resolve inquiries, and promote best telco plans. No prior experience is necessary, but strong English skills and the ability to work flexible hours are required. Competitive salary with incentives offered.

Qualifications

• No BPO experience required.
• Amenable to shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and outbound calls from customers.
• Provide information about telecommunications services.
• Process orders and billing inquiries efficiently.
• Resolve customer issues and complaints.

Skills

Strong English communication skills

Ability to work in a fast-paced environment

Education

High school diploma

Job description

The Customer Service Representative (CSR) for the Telco Sales Voice Account is responsible for handling inbound and outbound calls to assist customers with telecommunications products and services. This includes resolving inquiries, promoting telco plans, processing service requests, and ensuring customer satisfaction while meeting sales and quality targets.

Key Responsibilities:

• Handle inbound and outbound voice calls from existing and potential customers.
• Provide accurate information about mobile, internet, and bundled telecommunications services.
• Identify customer needs and recommend suitable plans or upgrades.
• Process orders, activations, billing inquiries, and account modifications efficiently.
• Resolve customer issues and complaints in a professional and timely manner.

Qualifications:

• High school diploma (old curriculum) and fresh graduates are welcome.
• No BPO experience required.
• Strong English communication skills — both verbal and written.
• Ability to work in a fast-paced, target-driven environment.
• Amenable to shifting schedules, weekends, and holidays.

What We Offer:

• Competitive base salary plus performance-based incentives/commissions.
• Paid training and career development opportunities.
• Health insurance and other benefits.
• Fun and supportive work environment.