Customer Service for Telco Account

TORCH Solutions; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

TORCH Solutions is seeking a dedicated customer service representative to join our dynamic team in Davao City. You will provide exceptional support to our Telco clients while ensuring an outstanding customer experience. The ideal candidate will have previous experience in customer service, particularly in the telecommunications sector, strong communication skills, and a genuine passion for helping customers. This is a full-time position with an exciting opportunity to grow in the fast-paced world of customer service.

Qualifications

• Previous experience in a call centre or customer service environment, preferably in telecommunications.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Excellent problem-solving and critical thinking skills to effectively handle customer inquiries.
• Proficiency in English, both verbal and written.
• Adaptability and willingness to learn in a fast-paced, dynamic environment.
• A genuine passion for delivering exceptional customer service.

Responsibilities

• Handle inbound customer calls and inquiries with professionalism and empathy.
• Promptly address and resolve customer issues and complaints.
• Provide up-to-date product and service information to customers.
• Accurately document customer interactions and follow internal processes.
• Collaborate with team members to share best practices.
• Continuously seek opportunities to enhance the customer experience.

Skills

Previous experience in a call centre

Strong communication and interpersonal skills

Excellent problem-solving skills

Proficiency in English

Adaptability in dynamic environments

Passion for customer service

Job description

Overview

Join our dynamic customer service team in Davao City. As part of our full-time team, you will be providing exceptional support to our Telco clients, delivering an outstanding experience to their customers. This is an exciting opportunity to build your career in the fast-paced world of customer service and telecommunications.

Responsibilities

• Handle inbound customer calls and inquiries with professionalism and empathy
• Promptly address and resolve customer issues and complaints
• Provide up-to-date product and service information to customers
• Accurately document customer interactions and follow internal processes
• Collaborate with team members to share best practices and improve processes
• Continuously seek opportunities to enhance the customer experience

Qualifications

• Previous experience in a call centre or customer service environment, preferably in the telecommunications industry
• Strong communication and interpersonal skills with the ability to build rapport with customers
• Excellent problem-solving and critical thinking skills to effectively handle customer enquiries
• Proficiency in English, both verbal and written
• Adaptability and the willingness to learn in a fast-paced, dynamic environment
• A genuine passion for delivering exceptional customer service