telco account

communication_caldwell; Marikina; On-site; PHP 167,000 - 246,000; Full time

Job summary

Caldwell Communications in Quezon City is seeking to fill a telco account customer support role. You will assist customers via chat, resolve inquiries, and provide accurate information on plans, billing, and technical concerns.

The role emphasizes a customer-first approach, willingness to learn, and ability to work onsite with shifting schedules. Fresh graduates are welcome and training is provided.

Qualifications

• Strong written English for chat-based customer interactions.
• Customer-oriented attitude with willingness to learn.
• Able to adapt to shifting schedules and onsite work.

Responsibilities

• Respond to customer inquiries via chat/text and help resolve issues in a timely, professional manner.
• Provide accurate information about telco products, services, plans, or account details.
• Ensure excellent customer service and maintain high levels of satisfaction.
• Escalate complex problems to higher support levels when needed.
• Communicate clearly with both customers and internal teams.

Skills

English communication

Customer service

Written chat support

Education

High school diploma

ALS passer

Job description

Job Description

you help customers with telecommunications-related inquiries — usually through chat or messaging rather than phone calls. You assist customers, resolve concerns, and provide accurate information in a professional, customer-first way. responsible for providing customer support for telecommunications services such as mobile plans, internet, billing, and technical concerns. The role may be voice or non-voice (chat/email) depending on the account.

Typical Responsibilities

• Respond to customer inquiries via chat/text and help resolve issues in a timely, professional manner.
• Provide accurate information about telco products, services, plans, or account details.
• Ensure excellent customer service and maintain high levels of satisfaction.
• Escalate complex problems to higher support levels when needed.
• Communicate clearly with both customers and internal teams.

Job Qualifications

Job Qualifications — Telco Account

Basic Requirements

At least 18 years old.
caldwellcommunications.co

High school graduate (old curriculum), ALS passer, or senior high school graduate.
caldwellcommunications.co

Willing to work onsite in Quezon City with shifting schedules.

Good English communication skills (written, especially for chat).
Customer-oriented with a willingness to learn).

Experience

Often no prior BPO experience required — fresh graduates or first-job seekers are welcome.

Some listings may prefer basic customer service or call center skills, but training is provided.