Email/Chat Support - Non-Voice & Voice - Newbie Friendly

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Thirteenth Month Pay

HMO with 3 free beneficiaries on Day 1

Performance incentives

Career growth opportunities

Work-life balance programs

Competitive salary

Job summary

Caldwell Communications Consultancy Philippines is seeking candidates for our team across travel, sales, healthcare, financial, collections and telco accounts. You will communicate with customers by phone or written channels, resolve issues on the first contact when possible, and align customer needs with client products and services.

The role emphasizes effective communication, problem-solving, and a proactive, learner mindset in a dynamic environment.

Qualifications

• No experience required
• Strong communication and customer-service orientation
• Willing to learn and adapt in a fast-paced environment

Responsibilities

• Communicates with customers on the phone or in writing to address concerns.
• Resolves customer issues on the first call when possible without transfers.
• Matches customers’ needs to Clients’ products and services.
• Uses settlement and influencing skills to recover objections and gain buy-in.
• Conveys specific information to internal and external clients and collaborates with colleagues

Skills

Communication

Problem solving

Negotiation

Phone support

Written communication

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

• No experience required