Call Center Agents-Up to 22k-Weekends Off

Caldwell Communications; Metro Manila; On-site; PHP 300,000 - 450,000; Full time

Benefits offered by this job

Open environment

Career growth

Incentives

13th Month Pay

HMO coverage

Maternity/Paternity Leave

Retirement Insurance

Work-life balance

Job summary

Caldwell Communications is seeking candidates for diverse accounts including Travel, Sales, Healthcare, Financial, Collections and Telco. The role involves speaking with customers by phone or through written correspondence to address concerns and resolve issues on the first contact whenever possible.

We offer an open, friendly and professional work environment, opportunities to grow and be promoted, performance incentives, a 13th month pay, HMO with three free beneficiaries on Day One, 20% ND

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

Accounts That We Can Offer

Travel, Sales, Healthcare, Financial, Collections and Telco account

Jobs Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs