Non Voice Chat Support - With or Without Experience

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Work-life Balance Processes

Maternity/Paternity leave

Job summary

A customer service firm in Mandaluyong is seeking candidates to join their team. The role includes communicating with customers through phone or written correspondence to resolve issues efficiently. No experience is required, and the company offers an open work environment, competitive salary, performance incentives, and various employee benefits. Opportunities for rapid career growth and work-life balance programs are also available.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to resolve issues efficiently and effectively.
• Sales and customer service orientation.

Responsibilities

• Communicate with customers via phone or written correspondence.
• Resolve customer issues on first contact when possible.
• Match customer needs to products and services.
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required