Onsite Customer Service Associate - BPO (Pampanga)

J-K Network Services; Pasay; On-site; PHP 290,160 - 446,400; Full time

Benefits offered by this job

Government Mandated Benefits

HMO for Employee and 2 Free Dependents

13th Month Pay

Sick Leave

Vacation Leave

Job summary

A reputable BPO company in the Philippines is looking for a Customer Service Associate open to undergraduates. This role involves responding to customer inquiries, ensuring customer satisfaction, and maintaining accurate records. Candidates should have at least 1-3 years of customer service experience and be willing to work on a shifting schedule. The organization offers competitive salary packages and comprehensive employee benefits including HMO coverage from day one.

Qualifications

• At least 1-3 years of experience in a customer service role within a BPO context.
• Willingness to work on a shifting schedule and onsite in Clark, Pampanga.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Conduct follow-ups to ensure client satisfaction.
• Generate reports to identify trends for service improvements.
• Maintain organized and accurate customer records.

Skills

Customer Service Experience

Effective Communication

Education

Undergraduate

Job description

A reputable BPO company in the Philippines is looking for a Customer Service Associate open to undergraduates. This role involves responding to customer inquiries, ensuring customer satisfaction, and maintaining accurate records. Candidates should have at least 1-3 years of customer service experience and be willing to work on a shifting schedule. The organization offers competitive salary packages and comprehensive employee benefits including HMO coverage from day one.