Customer Service Associate (Hybrid)

J-K Network Services; Taguig; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive HMO coverage with up to 2 dependents

Retirement savings plan

Medical reimbursement program

Life and health insurance coverage

Leave Credits

Job summary

A well-established organization is seeking a Customer Support Representative (CSR) in Eastwood, Quezon City. This role involves providing top-notch customer support to banking clients while ensuring compliance with banking policies. Open to candidates without a bachelor’s degree, the position requires 2-3 years of BPO experience and a willingness to work on a rotational schedule. The job offers a hybrid work arrangement after training, alongside numerous benefits such as comprehensive HMO coverage, a retirement savings plan, and medical reimbursement.

Qualifications

• Minimum of 2–3 years BPO / call center experience.
• Willing to work on a rotational schedule.
• Open to face-to-face interviews when required.

Responsibilities

• Provide high-quality customer support by delivering personalized solutions.
• Ensure strict adherence to banking policies and regulatory standards.
• Serve as the main phone-based contact for client concerns.

Skills

BPO / call center experience

Customer support skills

Adherence to banking policies

Problem-solving skills

Education

Open to candidates without a bachelor’s degree

Job description

A well-established organization with over three decades of presence in the Philippines, providing professional services to business and institutional clients across nearly 30 international markets.

Job Title: CSR(Open for Undergraduate)

Industry: Business Process Outsourcing (BPO)

Work Location: Eastwood, Quezon City

Work Schedule: Rotating / Shifting Schedule

Compensation: Php 30,000 – Php 40,000 (Negotiable based on experience)

Work Arrangement:

Training Period: Onsite

Post-Training: Hybrid

Benefits:

• Comprehensive HMO coverage with up to 2 dependents
• Retirement savings plan
• Medical reimbursement program
• Life and health insurance coverage
• Leave Credits

Qualifications:

• Open to candidates without a bachelor’s degree
• Minimum of 2–3 years BPO / call center experience
• Willing to work on a rotational schedule
• Open to face-to-face interviews when required
• Willing to complete onsite training

Key Responsibilities:

• Provide high-quality customer support by delivering personalized solutions to commercial banking clients
• Ensure strict adherence to banking policies and regulatory standards
• Serve as the main phone-based contact for client concerns related to banking products and services
• Work closely with internal teams to address and resolve customer issues efficiently
• Carry out other operational tasks as assigned by management

Look for Ms. Jai

Hiring Process:

• Onsite Assessment
• Phone Interview (HR)
• Operations Interview (Onsite)
• Reference Validation
• Offer Stage