Customer Service Agent (Hybrid Set Up)

J-K Network Services; Muntinlupa; Hybrid; PHP 200,880 - 223,200; Full time

Benefits offered by this job

Government Mandated Benefits

Sick Leave Credits

Vacation Leave Credits

13th Month Pay

HMO

Job summary

A growing IT services company is seeking a Customer Service Agent in a hybrid setup. Responsibilities include responding to customer inquiries, processing transactions, and maintaining customer data. Candidates should ideally have a bachelor's degree and some experience in customer service. The position offers a competitive salary of Php18,000-Php20,000 and government-mandated benefits.

Qualifications

• Open for Fresh Graduates, Undergraduates, and Senior Highschool graduates.
• 6 months - 1 year of experience in Customer Service is an advantage.

Responsibilities

• Respond to customer inquiries regarding products and services.
• Process customer transactions and orders.
• Manage and maintain customer data and information records.
• Troubleshoot customer concerns and issues.
• Perform other tasks as assigned by the supervisor.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Bachelor's degree holder

Job description

Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.

Position: Customer Service Agent (Hybrid Set Up)

Company Industry: BPO Company

Location: Ortigas, Pasig City

Postal Code: 1600

Salary Offer: Php18,000-Php20,000 (Negotiable)

Work Schedule: Dayshift/Midshift

Work Set Up: Hybrid Set Up (3x onsite)

BENEFITS

• Government Mandated Benefits
• Sick Leave Credits
• Vacation Leave Credits
• 13th Month Pay
• HMO

JOB REQUIREMENTS

• Bachelor's degree holder
• Open for Fresh Graduates, Undergraduates, and Senior Highschool graduate
• With 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interviews
• Can start as soon as possible

JOB RESPONSIBILITIES

• Respond to customer inquiries regarding products and services with accuracy, courtesy, and professionalism.
• Process customer transactions and orders efficiently, ensuring a smooth and positive customer experience.
• Manage, update, and maintain customer data and information records with accuracy and confidentiality.
• Troubleshoot customer concerns and issues, providing timely and effective solutions.
• Perform other tasks and duties as assigned by the immediate supervisor to support overall team operations.

RECRUITMENT PROCESS: (ONLINE)

• Initial Interview
• Final Interview
• Job Offer

Look for Ms. Yanna