Non-Voice Customer Service Associate (Hybrid Set Up)

J-K Network Services; Cebu City; Hybrid; PHP 245,520 - 312,480; Full time

Benefits offered by this job

Performance Bonus

Incentives (Up to Php23,000)

13th Month Pay

HMO

Job summary

A leading IT company in Cebu is seeking a Non-Voice Customer Service Associate. This hybrid role requires at least 2-3 years of customer service experience. Responsibilities include handling customer inquiries, providing solutions, and collaborating with teams. Strong communication skills and the ability to work onsite are essential. Competitive salary and benefits are offered.

Qualifications

• At least 2-3 years’ experience in customer service is an advantage.
• Open for undergraduates.
• Willing to work fully onsite in IT Park Cebu.

Responsibilities

• Handle inbound and outbound customer interactions through chat and email.
• Respond to customer inquiries with professionalism and efficiency.
• Identify customer needs and provide effective solutions.
• Collaborate with teams to resolve issues.
• Assist in onboarding and mentoring new team members.
• Maintain up-to-date knowledge of company products.
• Recommend and upsell products to enhance satisfaction.

Skills

Customer service experience

Communication

Empathy

Problem-solving

Education

High school diploma or equivalent

Job description

Non-Voice Customer Service Associate (Hybrid Set Up)

Hybrid - Cebu 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: A global company leading in providing integrated platforms and smart technology. The company offers instant access to accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses.

Position: Non-Voice Customer Service Associate (Hybrid Set Up)

Company Industry: IT Company

Postal Code: 6000

Salary: Php22,000-Php28,000 + Incentives (Up to Php23,000)

Work Schedule: Monday-Friday (5:00 pm – 1:00pm)

Work Set Up: Hybrid Set Up after 6 months of work onsite

BENEFITS:

• Government Mandated Benefits
• HMO
• 13 th Month Pay
• Incentives (Up to Php23,000)

JOB REQUIREMENTS:

• Open for Undergraduates and High school diploma or equivalent education
• With at least 2-3 years’ experience in customer service in a BPO set up is an advantage
• Willing to work fully onsite in IT Park Cebu
• Amenable to attend interviews
• Can start as soon as possible

JOB RESPONSIBILITIES:

• Handle inbound and outbound customer interactions through chat and email channels.
• Respond to customer inquiries with professionalism, empathy, and efficiency.
• Identify customer needs and provide effective, timely solutions.
• Collaborate with internal teams to resolve issues and elevate complex cases when necessary.
• Assist in onboarding, training, and mentoring new team members.
• Maintain up-to-date knowledge of company products, services, and policies.
• Recommend and upsell relevant products and services to enhance customer satisfaction and drive business growth.
• Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS: (ONLINE/FACE TO FACE)

• Initial Interview (Online)
• Assessment (Face to Face)
• Final Interview (Face to Face)
• Job Offer

Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines