Customer Service Associate (Can Start as Soon as Possible)

J-K Network Services; Taguig; On-site; PHP 279,000 - 334,800; Full time

Job summary

An IT Consultancy Firm in Taguig is seeking a Customer Service Associate to handle customer inquiries and assist with orders. Ideal candidates should have a Bachelor's degree and customer service experience is preferred. This position requires strong communication skills and the ability to work in a fast-paced environment. Fresh graduates are welcome to apply.

Qualifications

• Fresh Graduates can apply.
• With at least 2-3 years customer service experience is an advantage.

Responsibilities

• Handle incoming calls, emails, or chat messages to provide information about products.
• Assist customers with placing orders and processing returns.
• Provide guidance and assistance to customers after sales transactions.
• Collect and relay feedback or suggestions to management.
• Collaborate with sales and logistics teams for customer needs.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Bachelor’s Degree of any course

Job description

This company is one of the IT companies that is providing IT Consultancy. They have been in the industry for almost 59 years

Position: Customer Service Associate

Company Industry: IT Company

Location: Taguig City

Salary Offer: Php25,000-Php30,000

Work Schedule: Shifting Schedule

Work Set Up: Onsite

Bachelor’s Degree of any course.

Fresh Graduates can apply

With at least 2-3 years customer service experience is an advantage

Amenable to attend interviews

Willing to work either in Pasay or Taguig

Can start as soon as possible

Job responsibilities:

• Handle incoming calls, emails, or chat messages to provide information about products, services, and company policies
• Assist customers with placing orders, tracking shipments, processing returns, and updating account information.
• Provide guidance and assistance to customers even after the completion of sales transactions.
• Collect and relay feedback or suggestions to management for continuous service improvement.
• Collaborate with sales, logistics, and technical teams to ensure timely resolution of customer needs.

Recruitment Process: (Online)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer