Easy Non Voice Chat Support - With or Without Experience

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

An open, friendly and professional work environment

Career growth opportunities

Performance incentives and employee perks

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A leading communication consultancy in the Philippines is looking for candidates for a dynamic customer service role. Responsibilities include addressing customer concerns via phone and written correspondence, resolving issues quickly, and matching customer needs to company offerings. The role offers a friendly work environment, competitive salary, performance incentives, and extensive benefits, including healthcare and retirement insurance. This is an excellent opportunity for individuals looking to grow within the company with no prior experience required.

Qualifications

• No experience required.

Responsibilities

• Communicates with customers on the phone or in writing to address concerns.
• Resolves customer issues on the first call without transfers.
• Matches customer demands to products and solutions.
• Uses influencing skills to gain customer buy-in.
• Communicates specific information to clients and colleagues.

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required