Email Chat Support Representative - Paid Training

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay and Regular Salary Increases

Paid Training and Paid Time Off

Fun Company Events and Team Celebrations

Job summary

A leading communications consultancy in the Philippines is seeking motivated individuals to join their team in customer support roles. The position offers career advancement opportunities, a competitive salary, and additional perks such as HMO coverage and paid training. Candidates should be high school graduates or higher, willing to work onsite and eager to develop their careers. Weekdays only work schedule ensures work-life balance.

Qualifications

• High school graduate or higher (college undergrads welcome).
• BPO experience is a plus but not required.
• Willing to work onsite and attend on-site interviews.
• Fresh grads excited to build a career are welcome.

Responsibilities

• Provide top-tier support resolving customer concerns via voice and non-voice.
• Maintain accurate and updated records in the internal system.
• Ensure customer satisfaction by resolving issues professionally.
• Stay informed on company products, policies, and processes.
• Collaborate with the team for continuous improvement.

Education

High school graduate or higher

Job description

Description

Jumpstart Your Career with Us – Be the Difference We're Looking For

Are you ready to grow, shine, and make an impact?

We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You’ll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You'll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off

Why Join Us?

• Because we don’t just hire employees – we build careers.
• When you join our team, you’re joining a workplace that values growth, teamwork, and your well-being.