Customer Service Associate (With Php40,000 Signing Bonus)

J-K Network Services; Taguig; On-site; PHP 167,400 - 334,800; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

Maternity leave

Paternity leave

Loyalty Gift

Christmas Gift

Night Differential if applicable

Allowances

Company-sponsored trainings, upskilling, and certification

Flexible Working Arrangements

Healthy and Encouraging Work Environment

Job summary

A leading BPO company in Taguig is seeking a Customer Service Associate. This role offers a salary between Php15,000 and Php30,000, along with a Php40,000 signing bonus. Responsibilities include assisting customers, managing complaints, and maintaining accurate records. High school graduates and college undergraduates are welcome to apply. Health insurance and other benefits are provided.

Qualifications

• At least 6 months experience in customer service.
• Willingness to work onsite and attend face-to-face interviews.
• Ability to start as soon as possible.

Responsibilities

• Assist customers with inquiries related to products and services.
• Manage and resolve customer complaints effectively.
• Identify and understand customer needs to ensure satisfaction.
• Maintain accurate records of customer interactions.
• Perform additional customer service-related tasks.

Skills

Customer service experience

Communication skills

Problem-solving

Education

High School graduate or College Undergraduate

Job description

Overview

Client Profile: This company assist different organizations to increase their performance by providing resolution and services in technology, operation and strategy. They are serving more than 38 years here in the Philippines.

Position: Customer Service Associate (With Php40,000 Signing bonus)

Company Industry: BPO Company

Location: Taguig City

Salary Offer: Php15,000-Php30,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

Benefits

• Health Insurance (HMO)
• Life Insurance
• Maternity leave
• Paternity leave
• Loyalty Gift
• Christmas Gift
• Night Differential if applicable
• Allowances
• Company-sponsored trainings, upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment

Requirements

• Open for High School graduate and College Undergraduate
• With at least 6 months experience in customer service
• Willing to work onsite in Taguig
• Amenable to attend face to face interview
• Can start as soon as possible

Responsibilities

• Assist customers with inquiries related to products and services
• Manage and resolve customer complaints by providing timely and effective solutions, ensuring follow-up for complete resolution
• Identify and understand customer needs to ensure high levels of satisfaction
• Maintain accurate records of customer interactions, process accounts, and organize relevant documentation
• Perform additional tasks related to customer service

Recruitment Process

• HR Interview
• Second Interview
• Final Interview
• Job Offer