Customer Service And Techical Support Associates

Metacom Careers; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers in Quezon City, Philippines, is seeking a motivated Customer Service / Technical Support Associate to provide outstanding support via phone, email, and chat. The role requires 1–3 years in customer service or technical support and excellent English communication.

You will diagnose issues, document solutions, and help teammates succeed in a fast-paced environment. Hours include shifts in the evenings and weekends; there is a strong emphasis on clear communication, multitasking,

Qualifications

• High School Diploma or equivalent.
• 1–3 years in customer service or technical support.
• Strong customer service skills and call center experience.
• Excellent English communication skills.
• Ability to multitask and prioritize.
• Shift availability including evenings and weekends.

Responsibilities

• Provide outstanding customer service via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services.
• Document service requests and solutions in the company database.
• Collaborate with team to ensure effective communication and problem-solving.
• Upsell relevant products and services based on customer interactions.

Skills

Customer service

Call center

English communication

Technical support

Education

High School Diploma

Job description

Job Description

• Provide outstanding customer service and support to clients via phone, email, and chat.


• Diagnose and resolve technical issues related to products and services.


• Document service requests and technical solutions in the company database.


• Collaborate with team members to ensure effective communication and problem-solving.


• Upsell relevant products and services based on customer interactions.

Requirements

• Educational Qualifications: High School Diploma or equivalent


• Experience Level: 1–3 years in customer service or technical support role


• Skills and Competencies: Strong customer service skills and experience in a call center environment


• Qualities and Traits: Excellent communication skills in English


• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively


• Working Conditions: Availability to work in shifts, including evenings and weekends