Call Center Agent (Minimum 1 Year Experience)

Neksjob Philippines; Quezon City; On-site; PHP 290,160 - 357,120; Full time

Benefits offered by this job

Health insurance

Paid training

Paid time off

Career growth opportunities

Performance incentives

Job summary

Neksjob Philippines is hiring a Call Center Agent in Quezon City who has at least one year of experience in customer service or a call center. You will handle inbound and outbound calls, resolve issues, and provide accurate product information while meeting performance targets.

You should have a high school diploma or equivalent, strong English communication, problem-solving and active listening skills, and be willing to work shifting schedules including weekends and holidays.

Qualifications

• At least 1 year of experience in a call center, customer service, or BPO.
• High school diploma or equivalent; college education is an advantage.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and active listening skills.
• Proficient in using computers and CRM or customer support software.
• Willing to work shifting schedules, weekends and holidays if required.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer inquiries, complaints, and requests in a timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues on the first contact whenever possible.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate complex concerns to the appropriate department when necessary.
• Meet or exceed KPIs, including customer satisfaction, quality, attendance, and productivity.

Skills

Communication

Active listening

Problem solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Call Center Agent (Minimum 1 Year Experience)

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

We are seeking a dedicated and customer-focused Call Center Agent with at least one (1) year of experience in a customer service or call center environment. The successful candidate will handle inbound and/or outbound calls, resolve customer concerns, provide accurate information, and deliver exceptional customer service while meeting performance goals.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer inquiries, complaints, and requests in a timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues on the first contact whenever possible.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate complex concerns to the appropriate department when necessary.
• Meet or exceed key performance indicators (KPIs), including customer satisfaction, quality, attendance, and productivity.
• Follow company policies, procedures, and compliance requirements.
• Maintain confidentiality of customer information.

Qualifications

• Minimum of 1 year of experience in a call center, customer service, or BPO environment.
• High school diploma or equivalent (college education is an advantage).
• Excellent verbal and written communication skills in English.
• Strong problem-solving and active listening skills.
• Proficient in using computers and CRM or customer support software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays if required.

Preferred Skills

• Excellent interpersonal and communication skills.
• Ability to remain calm and professional under pressure.
• Good attention to detail and organizational skills.
• Team player with a positive attitude and willingness to learn.

Benefits (Optional)

• Performance incentives
• Health insurance
• Paid training
• Paid time off
• Career growth and development opportunities