Technical Support Representative

Miranda Hr; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Life Insurance

Holiday Gifts

Incentives

Job summary

Miranda Hr in Makati is seeking an on-site entry-level Technical Support Associate to provide exceptional assistance via phone, email and chat, diagnose and troubleshoot product issues, and document customer interactions accurately.

You will stay updated on product knowledge, collaborate with teammates and other departments to resolve complex issues, and thrive in a fast-paced environment with 0–2 years’ experience and a high school diploma.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Basic understanding of technical troubleshooting.
• Qualities and Traits: Patience and a customer-focused attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to product use.
• Document customer interactions and technical solutions accurately.
• Collaborate with team members and other departments to resolve complex issues.
• Stay updated on product knowledge and technical advancements.

Skills

Strong communication

Troubleshooting basics

Education

High School Diploma or equivalent

Job description

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Provide exceptional technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to product use.
• Document customer interactions and technical solutions accurately.
• Collaborate with team members and other departments to resolve complex issues.
• Stay updated on product knowledge and technical advancements.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Basic understanding of technical troubleshooting
• Qualities and Traits: Patience and a customer-focused attitude
• Responsibilities and Duties: Ability to work in a fast-paced environment