Technical Support Representative

Metacom Careers; Pasig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers in Pasig, on-site, is seeking a customer support associate to provide exceptional technical assistance via phone, email, and chat. You will troubleshoot issues, document interactions, and collaborate with the technical team to improve processes.

The role requires a High School diploma, 0–2 years in tech support, and strong communication. Flexible hours including evenings and weekends are expected; on-site work in Pasig is required.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years in a technical support role.
• Skills: Strong problem-solving abilities and quick learner.
• Qualities: Excellent verbal and written communication skills.
• Responsibilities: Ability to work independently and manage time efficiently.
• Working Conditions: Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot technical issues and provide effective solutions to customer inquiries.
• Document and track customer interactions in the support ticketing system.
• Collaborate with the technical team to resolve complex issues and enhance the support process.
• Maintain a high level of customer satisfaction through effective communication and follow-up.

Skills

Strong problem-solving skills

Excellent verbal and written comms

Quick learner

Education

High School diploma or equivalent

Job description

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot technical issues and provide effective solutions to customer inquiries.
• Document and track customer interactions in the support ticketing system.
• Collaborate with the technical team to resolve complex issues and enhance the support process.
• Maintain a high level of customer satisfaction through effective communication and follow-up.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of experience in a technical support role.
• Skills and Competencies: Strong problem-solving skills and ability to learn quickly.
• Qualities and Traits: Excellent verbal and written communication skills.
• Responsibilities and Duties: Ability to work independently and manage time efficiently.
• Working Conditions: Willingness to work flexible hours, including evenings and weekends.