Technical Support Representative

Nityo Infotech Inc.; Quezon City; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Life Insurance

HMO

Job summary

A technology company in Quezon City is seeking a Technical Support representative to assist with hardware and software troubleshooting. The ideal candidate should have at least one year of experience in a BPO environment, possess strong communication skills in both English and Spanish, and be familiar with CRM systems. The position offers a full-time schedule and includes commission and performance bonuses.

Qualifications

• At least 1 year experience in a technical support role.
• Working knowledge of operating systems and troubleshooting procedures.
• Comfortable using CRM or ticketing platforms.
• Comfortable using CRM or ticketing platforms to log and resolve issues.
• Strong English and Spanish communication skills—verbal and written—able to explain issues clearly to non-technical users.

Responsibilities

• Support hardware and software troubleshooting.

Skills

Strong English communication skills

Strong Spanish communication skills

Technical troubleshooting

CRM or ticketing systems

Education

High School Diploma or Equivalent

Tools

CRM or ticketing platforms

Job description

On-site - Quezon City | 1-3 Yrs Exp | High School/Senior High School | Full-time

Job Description

Employee Recognition and Rewards

• Commission, Performance Bonus, Incentives

Government Mandated Benefits

• Life Insurance, HMO

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Responsibilities

• Supporting hardware and software troubleshooting.

Qualifications

• High School Diploma or Equivalent
• At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
• Working knowledge of operating systems and standard troubleshooting procedures
• Comfortable using CRM or ticketing platforms to log and resolve issues
• Strong English and Spanish communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users

Position Details

• Technical Support
• Jamuel Suelan – Mid Technical Recruiter, Nityo Infotech Inc. (Active within three days)

Working Location

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