Technical support Callcenter Position

Metacom Careers; Pasig; On-site; PHP 178,560 - 245,520; Full time

Benefits offered by this job

Performance bonus

Incentives

Health insurance (HMO)

Job training

Professional development

Employee recognition

Job summary

Metacom Careers in Pasig is seeking an entry-level Technical Support Specialist to provide frontline assistance to customers via phone, email, and chat. This on-site role offers training and opportunities to grow within a customer-focused tech team.

No prior experience is required; internships or coursework in technical support are a plus. Candidates should demonstrate strong communication and the ability to explain technical concepts to non-technical users with empathy.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• No prior experience required; internships or coursework in technical support are a plus.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric approach.

Responsibilities

• Provide effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to software and hardware.
• Guide customers through step-by-step solutions to technical problems.
• Document customer interactions and technical issues for future reference.
• Collaborate with team members to improve service strategies and customer satisfaction.

Skills

Strong communication

Explain tech to non-tech

Education

Bachelor’s degree in a relevant field

Job description

On-site - Pasig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to software and hardware.
• Guide customers through step-by-step solutions to technical problems.
• Document customer interactions and technical issues for future reference.
• Collaborate with team members to improve service strategies and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No previous experience required; however, internships or coursework in technical support are a plus.
• Skills and Competencies: Strong communication skills and ability to explain technical concepts to non-technical users.
• Qualities and Traits: Patience, empathy, and a customer‑centric approach.
• Working Conditions: Call center environment with potential for varied shifts.