Technical Account Associate

Sapient Global Services; Quezon City; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Job Training

Job summary

A leading BPO company in Quezon City is seeking Technical Customer Service Representatives to assist clients with technical issues. This role offers a competitive salary of up to ₱26,000 per month, along with performance incentives and a comprehensive training program from Day 1. Ideal candidates are High School graduates with a customer-focused and problem-solving mindset. Join a supportive work environment that emphasizes career growth opportunities and skill development. Work shifts may include nights, weekends, and holidays.

Qualifications

• Must be a High School or Senior High School graduate, preferably with a college background.
• Analytical and customer-focused approach to problem-solving is essential.
• Basic computer skills are required along with the ability to multitask.

Responsibilities

• Respond to technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide customers step-by-step in problem resolution.
• Document interactions and solutions accurately.
• Escalate complex issues to specialized technical teams.
• Maintain quality and customer satisfaction metrics.

Skills

Analytical thinking

Customer-focused mindset

Problem-solving skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

Customer Service Representative – Technical

Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career—just like many of our current team members who chose to grow with us.

Job Description

We are hiring Technical Customer Service Representatives to provide assistance with technical issues, troubleshoot problems, and deliver clear solutions to clients.

Responsibilities

• Respond to technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide customers step-by-step in problem resolution
• Document interactions and solutions accuratelyEscalate complex issues to specialized technical teams
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Full paid training on technical systems and procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Analytical, customer-focused, and problem-solving mindset
• Basic computer skills and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance incentives
• Skill development and career growth opportunities
• Collaborative and supportive work environment

Apply Now

Start your career in technical support at Sapient and help clients resolve their IT and software issues.