Customer Experience Specialist — Flexible Shifts

iQor, Inc.; Iloilo; On-site; PHP 223,000 - 335,000; Full time

Job summary

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents in Iloilo. You will represent clients by handling high volumes of calls, provide accurate information, and strive for first-call resolution while maintaining friendly, energetic service.

The role emphasizes dependability, teamwork, and a strong commitment to customer satisfaction, with opportunities to grow through training and internal development.

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work both independently and in a team.
• Ability to maintain accuracy and meet production standards.
• Regular and predictable attendance required.
• Willingness to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers proactively.
• Build lasting relationships with clients, customers and teammates.
• Meet or exceed call center productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Follow instructions for one-call customer resolution.
• Deliver excellent service with timely resolution of inquiries and concerns.
• Educate customers about our clients' products and services.

Skills

Customer service experience

Independent work

Accuracy and productivity

Predictable attendance

Shift flexibility (nights & weekends)

Education

High school diploma or equivalent

Job description

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents in Iloilo. You will represent clients by handling high volumes of calls, provide accurate information, and strive for first-call resolution while maintaining friendly, energetic service.

The role emphasizes dependability, teamwork, and a strong commitment to customer satisfaction, with opportunities to grow through training and internal development.