Customer Experience Agent in Training

iQor, Inc.; Iloilo; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor, Inc. in the Philippines (Iloilo) is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service. You will handle inbound and outbound calls and strive to deliver a positive experience on every interaction.

The role emphasizes empathy, teamwork, and reliability, with training provided to help you grow your career in a supportive environment. Night and weekend shifts may be required.

Qualifications

• High school diploma or equivalent required.
• Ability to be empathetic and professionally manage calls.
• Proven reliability with consistent attendance and performance.

Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism.
• Provide accurate information and resolve inquiries efficiently.
• Build rapport with customers and ensure a positive experience.
• Meet department productivity and quality standards.
• Document interactions and follow process guidelines.
• Stay informed about client products and services.

Skills

Empathy

Teamwork

Independent worker

Attention to detail

Attendance reliability

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines (Iloilo) is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service. You will handle inbound and outbound calls and strive to deliver a positive experience on every interaction.

The role emphasizes empathy, teamwork, and reliability, with training provided to help you grow your career in a supportive environment. Night and weekend shifts may be required.