Customer Care Call Center Agent - Growth & Training

iQor, Inc.; Dasmariñas; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor, Inc. in the Philippines seeks polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers via phone. The Agent will listen, respond accurately, and strive for first-call resolution while maintaining a positive, friendly demeanor.

We offer a dynamic work environment with opportunities for growth and a commitment to training. Flexible shifts including nights and weekends are available, with emphasis on attendance and teamwork.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail) preferred.
• Ability to work independently and in a team.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance required.
• Shift flexibility including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Independent / team work

Attendance reliability

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines seeks polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers via phone. The Agent will listen, respond accurately, and strive for first-call resolution while maintaining a positive, friendly demeanor.

We offer a dynamic work environment with opportunities for growth and a commitment to training. Flexible shifts including nights and weekends are available, with emphasis on attendance and teamwork.