Customer Service Specialist — Growth & Training

iQor, Inc.; Mabalacat; On-site; PHP 248,000 - 331,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

You will handle high volumes of inbound and outbound calls and aim to create a positive experience for every caller. The role emphasizes empathy, accuracy, and attendance; candidates should be able to work independently and as part of a team, with flexibility for various shifts, including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.

Skills

Customer service experience

Empathy

Team work

Attendance

Shift flexibility

Education

High school diploma

G.E.D.

Trade/Vocational School certificate

Equivalent

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

You will handle high volumes of inbound and outbound calls and aim to create a positive experience for every caller. The role emphasizes empathy, accuracy, and attendance; candidates should be able to work independently and as part of a team, with flexibility for various shifts, including nights and weekends.