Customer Support Officer

J-K Network Services; Pasig; On-site; PHP 200,880 - 223,200; Full time

Benefits offered by this job

Government Mandated Benefits

Sick Leave Credits

Vacation Leave Credits

13th Month Pay

HMO

Job summary

A leading BPO service provider in the Philippines is seeking a Customer Support Officer to assist customers with inquiries and provide outstanding service. Candidates must have a Bachelor's degree and experience in customer service is a plus. The position requires strong communication skills and the ability to troubleshoot effectively. The salary offered ranges from Php18,000 to Php20,000, and the work schedule is dayshift/midshift. Interested applicants should be available for interviews and can start as soon as possible.

Qualifications

• Open for fresh graduates, undergraduates, and senior high school graduates.
• Experience in customer service is an advantage.
• Amenable to attend interviews.

Responsibilities

• Respond to customer inquiries regarding products and services with accuracy and professionalism.
• Process customer transactions and orders efficiently.
• Maintain and update customer records accurately.
• Troubleshoot and resolve customer concerns promptly.
• Perform additional duties as assigned by the supervisor.

Skills

Customer service

Communication skills

Problem-solving

Education

Bachelor's degree

Job description

Client Profile

This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.

Position

Customer Support Officer

Company Industry

BPO Company

Location

Ortigas, Pasig City

Postal Code

1600

Salary Offer

Php18,000-Php20,000 (Negotiable)

Work Schedule

Dayshift/Midshift

Work Set Up

Work Onsite

BENEFITS

• Government Mandated Benefits
• Sick Leave Credits
• Vacation Leave Credits
• 13th Month Pay
• HMO

JOB REQUIREMENTS

• Bachelor's degree holder
• Open for Fresh Graduates, Undergraduates, and Senior Highschool graduate
• With 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interviews
• Can start as soon as possible

JOB RESPONSIBILITIES

• Respond to customer inquiries regarding products and services with accuracy, courtesy, and professionalism.
• Process customer transactions and orders efficiently to ensure a seamless and positive customer experience.
• Maintain and update customer records accurately while ensuring confidentiality and adherence to data management standards.
• Troubleshoot and resolve customer concerns promptly, delivering effective, customer-focused solutions.
• Perform additional duties as assigned by the supervisor to support overall team operations and service objectives.

RECRUITMENT PROCESS (ONLINE)

• Initial Interview
• Final Interview
• Job Offer