Customer Service Agent

Welsend Global Services; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Welsend Global Services in Taguig City is seeking a Customer Service Associate to handle inquiries via calls, chats, emails, and tickets. You will provide timely, accurate solutions following SOPs and escalate when needed, while maintaining detailed records of customer interactions and account activities.

The ideal candidate has at least 6 months in customer service, exceptional English communication, and strong multitasking and time-management skills.

Qualifications

• At least 6 months of experience in customer service (BPO experience preferred).
• Excellent English communication skills: Fluent in both spoken and written English
• Strong multitasking, prioritization, and time management skills.

Responsibilities

• Answer or receive customer requests via different service channels (calls/chats/hotline/mails/tickets), and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or escape to the appropriate team for unresolved issues.
• Maintain records of customer interactions, process customer accounts, and file documents.

Skills

English communication

Multitasking

Time management

Job description

• Answer or receive customer requests via different service channels (calls/chats/hotline/mails/tickets), and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or escape to the appropriate team for unresolved issues.
• Maintain records of customer interactions, process customer accounts, and file documents.

Responsibilities

• Answer or receive customer requests via different service channels (calls/chats/hotline/mails/tickets), and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or escape to the appropriate team for unresolved issues.
• Maintain records of customer interactions, process customer accounts, and file documents.

Qualifications

• At least 6 months of experience in customer service (BPO experience preferred).
• Excellent English Communication Skills: Fluent in both spoken and written English
• Strong multitasking, prioritization, and time management skills.

Work Setup

• Willing to work in McKinley, Taguig City (office-based)
• Full time position, Dayshift and Nightshift
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Can Start ASAP