Customer Service Agent

3o-BPO Incorporated; Manila; On-site; PHP 223,000 - 446,000; Full time

Job summary

3o-BPO Incorporated is seeking a Customer Service Representative to join our Manila team. The role involves assisting customers, resolving concerns, and ensuring a positive experience; onsite work in San Andres Bukid, Manila.

You will respond to inquiries, document interactions, and coordinate with teammates to meet customer needs. Candidates should have at least 6 months of BPO experience, strong English communication, and familiarity with CRM platforms like Salesforce or Zendesk.

Qualifications

• At least 6 months of BPO experience.
• Strong verbal and written English communication skills.
• Experience handling retail, e-commerce, or B2B accounts is an advantage.
• Familiarity with Salesforce, Zendesk, or similar CRM platforms is a plus.
• Willing to work onsite in San Andres Bukid, Manila.

Responsibilities

• Respond to customer questions and requests in a timely and professional manner.
• Handle customer concerns and provide appropriate solutions.
• Document customer interactions and transactions accurately.
• Coordinate with team members to address customer needs and concerns.
• Maintain a high standard of customer service at all times.

Skills

English communication

Customer service

Tools

Salesforce

Zendesk

Job description

We are looking for a Customer Service Representative to join our team. The successful candidate will assist customers, address concerns, and ensure a smooth and positive customer experience.

Key Responsibilities:

• Respond to customer questions and requests in a timely and professional manner.
• Handle customer concerns and provide appropriate solutions.
• Document customer interactions and transactions accurately.
• Coordinate with team members to address customer needs and concerns.
• Maintain a high standard of customer service at all times.

Requirements:

• At least 6 months of BPO experience
• Strong verbal and written English communication skills
• Experience handling retail, e-commerce, or B2B accounts is an advantage
• Familiarity with Salesforce, Zendesk, or similar CRM platforms is a plus
• Willing to work onsite in San Andres Bukid, Manila

We look forward to hearing from you!