After Sales Technical Support – Customer Service Representative

Welsend Global Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading logistics company in the Philippines is seeking a Customer Service Representative to effectively manage customer requests across various channels. The ideal candidate will possess strong communication skills, be fluent in English, and have at least 1 year of experience in a similar role, preferably in a BPO setting. This is a full-time, office-based position in Taguig City, requiring flexibility to work various shifts, including nights and weekends.

Qualifications

• Proven experience as a Customer Service Representative with a customer-first mindset.
• Excellent in both spoken and written English communication.
• At least 1 year of experience in a customer service role, preferably in a BPO.

Responsibilities

• Answer or receive customer requests via various service channels.
• Resolve cases within the scope of authority or escalate as needed.
• Maintain records of customer interactions and process accounts.

Skills

Customer support experience

Strong communication skills

Proficient in Office software

Fluent English communication

Multitasking skills

Job description

Logistics – Customer Service Representative

• Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or escape to the appropriate team for unresolved issues.
• Maintain records of customer interactions, process customer accounts, and file documents.

Qualifications

• Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills.
• Proficient in computer operating systems and Office software.
• Excellent English Communication Skills: Fluent in both spoken and written English
• Strong multitasking, prioritization, and time management skills.
• At least 1 year experience in a customer service role, preferably in a BPO.

Work Setup

• Willing to work in McKinley, Taguig City (office-based)
• Full time position, Night Shift (Shift Schedule)
• Flexibility to work various shifts, including evenings, weekends, and holidays.