BPO Customer Service Representative

Welsend Global Services Inc.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Welsend Global Services Inc. in Taguig City is seeking a customer service professional to answer or receive customer requests via calls, chat, hotline, mail, and tickets, delivering timely and accurate solutions based on SOP.

This 100% onsite, full-time position requires handling cases within authority or escalating as needed, maintaining records, and supporting customer accounts and document filing. The role includes a night shift, weekend and holiday coverage, and start ASAP.

Qualifications

• Answer or receive customer requests via multiple channels and provide timely, accurate solutions per SOP.
• Resolve cases within authority or escalate to the appropriate team.
• Maintain records of customer interactions and manage account documents.

Responsibilities

• Handle calls, chat, hotline, mail and tickets to resolve inquiries.
• Escalate unresolved issues to the proper team when required.
• Maintain accurate records and file documents for customer accounts.

Job description

Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.

Resolve cases within the scope of authority or **escalate** to the appropriate team for unresolved issues.

Maintain records of customer interactions, process customer accounts, and file documents.

Work Setup:

• 100% Onsite Setup
• Willing to work in McKinley, Taguig City
• Full time position, Shifting Schedule, Night shift, Work during week ends, holidays and split day-off
• Can Start ASAP