Bilingual Customer Support Representative (Hindi–English)

Welsend Global Services Inc.; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Welsend Global Services Inc. is seeking a customer service associate to respond to inquiries in Hindi and English from our Manila area office. You will follow approved knowledge bases and SOPs to guide customers, explain product info, and resolve issues with accuracy and professionalism.

The role requires bilingual written and verbal skills, at least 6 months in customer service, and willingness to work onsite with various shift schedules. Join a team focused on quality and timely support.

Qualifications

• At least 6 months of customer service experience.
• BPO experience is an advantage.
• Proficiency in Hindi and English with strong written skills.
• Good verbal communication in English and Hindi.
• Strong multitasking, prioritization, and time management skills.
• Willingness to work onsite and follow schedule if applicable.

Responsibilities

• Respond to customer inquiries and concerns through chat and email in Hindi and English.
• Provide clear guidance by following knowledge bases, SOPs, product docs, and guides.
• Explain product information and steps in an easy-to-understand manner.
• Handle multiple chats and emails while maintaining accuracy and quality.
• Refer complex issues to the appropriate support team per procedures.
• Meet performance targets, quality standards, and productivity requirements.

Skills

Hindi

English

Written communication

Verbal communication

Multitasking

Time management

Problem-solving

Onsite work

Job description

Job Responsibilities

1. Respond to customer inquiries and concerns through chat and email in Hindi and English.

2. Provide clear and accurate guidance by following approved knowledge bases, standard operating procedures, product documentation, and troubleshooting guides.

3. Explain product-related information and troubleshooting steps in a way that customers can easily understand.

4. Handle multiple chat conversations and email inquiries while maintaining accuracy, professionalism, and service quality.

5. Refer complex or unresolved concerns to the appropriate support team in accordance with established procedures.

6. Meet assigned performance targets, quality standards, and productivity requirements.

Qualifications

1. At least 6 months of customer service experience. BPO experience is an advantage.

2. Proficiency in both Hindi and English, with strong written communication skills in both languages.

3. Good verbal communication skills in English and Hindi, as required for customer support activities.

4. Strong multitasking, prioritization, and time management skills.

5. Good problem-solving skills and the ability to follow established procedures and instructions.

6. Willingness to work onsite and follow the assigned work schedule, if applicable.

Work Setup:

Willing to work in McKinley, Taguig City (office-based)

Full time position, Dayshift, Midshift and Nightshift (Shift Schedule)

Flexibility to work various shifts, including evenings, weekends, and holidays.

Can Start ASAP