Customer Service Agent

Lexie Staffing co.; Quezon City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A staffing company is seeking a dedicated customer service representative to handle calls, emails, and chats professionally. The ideal candidate will possess excellent communication skills and experience in a fast-paced environment. Responsibilities include resolving customer issues, processing requests, and ensuring satisfaction. Prior experience in customer service is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Empathy, patience, and active listening.

Responsibilities

• Handle incoming calls, emails, or chats in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate issues when necessary.

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

Empathy

Active listening

Education

High school diploma or equivalent

Tools

CRM tools

Office software

Job description

Responsibilities

• Handle incoming calls, emails, or chats in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and escalate issues when necessary
• Process orders, forms, applications, and requests
• Maintain customer records and update account information
• Ensure a positive customer experience and build long-term relationships
• Meet or exceed performance targets such as response time, quality, and customer satisfaction

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Empathy, patience, and active listening
• Proficiency in computer systems, CRM tools, and office software
• Ability to work in a fast-paced environment and adapt to change
• High school diploma or equivalent; prior customer service or BPO experience is a plus