Customer Service Agent

J-K Network Services; Taguig; On-site; PHP 200,880 - 279,000; Full time

Job summary

A global IT support company is looking for a Customer Service Representative to handle customer inquiries and complaints. Candidates should have BPO experience and must be amenable to work in Taguig. The role requires strong communication skills and the ability to work onsite. The company offers a salary range of Php18,000-Php25,000 gross per month.

Qualifications

• Must have at least 2.5 years of BPO experience or 6 months for graduates.
• Must be able to work full-time onsite.
• Must be able to attend the interview.

Responsibilities

• Handle inbound and outbound customer inquiries professionally.
• Provide accurate information on products and services.
• Resolve customer complaints efficiently.
• Record and update customer information.
• Coordinate with departments for customer concerns.

Skills

BPO experience

Customer service skills

Communication skills

Education

At least 1 year completed in college

College graduate

Job description

Overview

This company started its operation in 2009. They support the clients globally across North America, Europe, Middle East and Asia. They also offer technology, back office, data engineering, and cloud solutions.

Position

Customer Service Representative

Company Industry

IT Company

Location

Work Location: BGC Taguig

Work Schedule

Shifting Schedule

Salary

Php18,000-Php25,000 Gross

Work Set Up

On site

Requirements

• At least 1 year completed in college with 2.5 years of BPO experience OR;
• College graduates with 6 months BPO experience
• Must be amenable to work full-time onsite in any Accenture Manila locations (Cubao, Mandaluyong, Taguig)
• Can attend interview
• Can start as soon as possible

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries from customers in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
• Record and update customer information, transactions, and feedback in the system.
• Coordinate with other departments to ensure customer concerns are addressed properly.

Recruitment Process

• Initial interview
• Final interview
• Job Offer