Customer Service Representative (100 Head counts)

J-K Network Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

Job summary

A leading customer service provider in Taguig is looking for a Customer Service Representative. The role involves handling customer inquiries through calls, emails, and chats. Candidates must have BPO experience and be able to work full-time onsite. The position offers performance bonuses and government-mandated benefits, fostering a supportive work environment.

Qualifications

• At least 1 year of BPO experience or 6 months for college graduates.
• Must be amenable to work full-time onsite.
• Can attend interview and start as soon as possible.

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints efficiently.
• Record and update customer information.
• Coordinate with departments to address customer concerns.

Skills

Customer service skills

Communication skills

Problem-solving

Education

At least 1 year completed in college

College degree

Job description

Customer Service Representative (100 Head counts)

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Read More

This company started its operation in 2009. They support the clients globally across North America, Europe, Middle East and Asia. They also offer technology, back office, data engineering, and cloud solutions.

Position: Customer Service Representative

Company Industry: IT Company

Work Location: BGC Taguig

Work Schedule: Shifting Schedule

Job Requirements:

• At least 1 year completed in college with 2.5 years of BPO experience OR;
• College graduates with 6 months BPO experience
• Must be amenable to work full-time onsite in any Accenture Manila locations (Cubao, Mandaluyong, Taguig)
• Can attend interview
• Can start as soon as possible

Job Responsibilities:

• Handle inbound and outbound calls, emails, or chat inquiries from customers in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
• Record and update customer information, transactions, and feedback in the system.
• Coordinate with other departments to ensure customer concerns are addressed properly.

RECRUITMENT PROCESS: (Face to face/Online)

• Initial interview
• Final interview
• Job Offer
• Preview

Recruiter_Exec J-K

Recruiter J-K Network Services

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