Customer Service Representative (With signing bonus)

J-K Network Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Signing bonus

Job summary

A global IT support company is seeking a Customer Service Representative with 1-3 years of experience in BPO. Applicants should have at least completed 1 year of college and be amenable to full-time on-site work in Taguig. Responsibilities include handling customer inquiries via calls, emails, or chat, providing accurate information, and resolving complaints efficiently. A signing bonus is offered for successful candidates.

Qualifications

• 1-3 years of experience in customer service or BPO.
• Amenable to work full-time onsite.

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries.
• Provide accurate information regarding products and policies.
• Resolve customer complaints efficiently.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

At least 1 year college completed

Diploma / College level

Job description

Overview

Job Title: Customer Service Representative (With signing bonus)

Work Arrangement: On-site

Location: Taguig (BGC) - Manila area

Experience: 1-3 years

Education: Diploma / College level (on-the-job experience considered)

Employment Type: Full-time

Company and Role

This company started its operation in 2009. They support clients globally across North America, Europe, Middle East and Asia. They also offer technology, back office, data engineering, and cloud solutions.

Position: Customer Service Representative

Industry: IT Company

Work Schedule: Shifting Schedule

Requirements

• At least 1 year completed in college with 2.5 years of BPO experience OR;
• College graduates with 6 months BPO experience
• Amenable to work full-time onsite in any Manila locations (Cubao, Mandaluyong, Taguig)
• Can attend interview
• Can start as soon as possible

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries from customers in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
• Record and update customer information, transactions, and feedback in the system.
• Coordinate with other departments to ensure customer concerns are addressed properly.

Recruitment Process

• Initial interview
• Final interview
• Job Offer

Working Location

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• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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